Customer Service Infographic – The Case for Single Line Queuing

Experts will tell you that probably the single biggest factor driving a customer’s waiting line experience is how they perceive the fairness of the line. First-come, first-served is the universal line of fairness. Stray from this approach and you better be darn sure you have a good explanation. We’ve done a lot of studying on queuing and we can say, without a doubt, the single most important thing you can do to instill a sense of fairness in your waiting line system is to go with a single line queue. But that’s not all, a single line queue will improve service efficiency, shorten actual wait times, and lead to greater customer satisfaction. The latest infographic by Lavi Industries shows it all.

Single Line Queue Management Infographic